If you and your employees were both asked what’s most important for them to achieve this year, would your answers match? If you don’t communicate clear expectations with visibility to accountability for employees, and ensure everyone shares an understanding of what success looks like in each role, you’re falling down on one of your most important jobs as a leader.
If you’re like most leaders, you think a lot about whether your employees are being as productive as needed. But have you ever looked at the other side of that equation and wondered if you’re standing in the way of their productivity yourself?
One mistake business leaders make when their employees are not meeting performance, attitude or competency expectations is to shift the work burden from the shoulders of the unsatisfactory employees onto the shoulders of the company’s best workers. Ultimately, this type of management is nothing short of irresponsible. With this reasoning, not only do you compromise the strong employees’ ability to meet their own performance objectives, but you also risk burdening them to the point where they leave your employment. Should that occur, you would be faced with a staff comprised exclusively of incompetent employees.
One of the best ways I have found to keep employees on track and self-motivated is by setting clear goals and expectations. These goals and expectations set with visibility and accountability, when enabled by a platform like an ERP system, will allow employees to take action to resolve issues themselves. From my experience, this approach has translated to unbelievable loyalty, work ethic and positive growth across many different business disciplines. When we make it our policy to care about our employees, something really cool happens–they start to truly care about your customers. That’s when the magic happens, because “caring” is part of an overall successful business culture. It is contagious and profitable, overall it just feels good!
The importance of a tool that sets expectations and offers visibility, measurements and control cannot be underestimated. The choice is yours: empower and enable your organization to become GREAT.